xs999's Privacy Policy —
Your Data, Our Responsibility

xs999 is an online gaming platform operated for Bangladeshi players. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") explains what types of information we collect when you register or use the xs999 platform, why we collect it, how long we retain it, and with whom it may be shared.

By using this platform, you are agreeing to the terms of this Policy. If you disagree with any part of it, please stop using the platform or contact our support team.

To keep your experience on the xs999 platform safe and uninterrupted, we collect various types of information. The categories of information are described in detail below.

xs999 uses collected information only for the purposes described below. We never sell your information to third parties.

• Account management and verification: Confirming your identity, keeping your account secure, and preventing unauthorized access.
• Financial transaction processing: Successfully completing deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: Using your information in 24/7 live chat and email support to resolve your issues quickly.
• Responsible gaming: Identifying unusual gaming patterns and taking precautionary steps when needed.
• Fraud and scam prevention: Identifying suspicious activity and maintaining the security of the platform.
• Platform improvement: Analyzing user experience to further develop xs999.
• Legal compliance: Retaining and providing information in accordance with applicable laws and regulations.

The xs999 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

You can disable cookies from your browser settings, but doing so may limit some functionality of the platform.

xs999 shares information with third parties only in specific circumstances and under strict policies. We never sell, rent, or distribute your data for advertising purposes.

4.1 With Payment Processors

To complete transactions via bKash, Nagad, and Rocket, only the necessary transaction details are shared with the relevant payment provider. These organizations process data under their own privacy policies.

4.2 With Technology Service Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may use limited technical data to operate their games. In such cases, they are bound by strict data protection agreements.

4.3 With Legal Authorities

Necessary information may be provided to the relevant authorities under a court order or in legally mandatory situations. This is always carried out following proper legal procedures.

xs999 has adopted industry-standard technical and organizational measures to protect your personal information. The key components of our security framework are:

• SSL Encryption (SSL/TLS): All information transmitted between your browser and our servers is sent over an encrypted connection, eliminating the risk of data interception.
• Encrypted Database: Stored sensitive information is kept encrypted, making unauthorized access virtually impossible.
• Two-Factor Authentication: An additional layer of security is in place when accessing your account.
• Regular Security Audits: Regular security audits are conducted to identify and address system vulnerabilities.
• Access Control: Only authorized staff can access relevant information, and only to the extent necessary.
• Data Backup and Recovery: Secure backups of data are maintained so that no data is lost in the event of a technical issue.

However, no method on the internet is completely secure. While we follow the highest security practices, please also keep your account password confidential and do not share it with anyone.

xs999 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: Full information is retained for as long as the account remains active.
• After account closure: Financial transaction and identity verification information is retained for a specific period in accordance with regulatory requirements.
• Logs and technical data: Kept for a limited period for security and system analysis purposes, then deleted.
• Cookie data: Automatically deleted after the designated period expires.

As a user of xs999, you have several important rights regarding your own personal information. We respect these rights and aim to respond as quickly as possible.

To exercise any of these rights, email us at [email protected] or contact us via live chat. We will process each request with due consideration.

xs999 strictly opposes the use of the platform by anyone under the age of 21 and does not collect personal information from minors. Age verification measures are in place during the registration process.

If we receive any information indicating that a minor has created an account, we will immediately close that account and delete all collected information.

If you suspect that a minor is using this platform, please contact us at [email protected].

xs999 reserves the right to amend or update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• By displaying an updated date on this page
• By sending a notification to your registered email address
• By displaying a notification when you log in to the platform

If you continue to use the platform after changes are made, your continued use will be taken as acceptance of the new policy. We recommend that you visit this page regularly.

For any questions, concerns, or requests related to this Privacy Policy, please contact us:

We always treat any privacy-related matter with the utmost seriousness. We are committed to resolving every concern you have.