xs999 Terms and Conditions

General Provisions and Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between xs999 ("Platform", "we", "our") and any user ("you", "user"). xs999 is an online gaming and betting platform that provides slot games, live casino, cricket betting, and various gaming services for users in Bangladesh.

1.1 Key Definitions

• "Platform" — refers to the xs999 website (xs999.bar) and all its services, tools, and sections.
• "Account" — the user's registered profile through which platform services are accessed.
• "Balance" — the total funds deposited in the user's account that can be used for gaming and betting.
• "Bonus" — promotional additional credits or benefits provided by the platform.
• "Wagering Requirement" — the condition requiring a specified amount to be wagered before winnings from a bonus can be withdrawn.
• "BDT / ৳" — Bangladeshi Taka, the primary currency of this platform.

1.2 Scope of Application

These terms apply to all services operated on xs999. In addition to these main terms, section-specific additional terms may apply to each game category, each promotional offer, and each financial transaction. In the event of any conflict, these main terms shall prevail.

Eligibility and Account Registration

2.1 Age Requirement and Eligibility

To open an account and use services on the xs999 platform, users must meet the following conditions:

• You must be 21 years of age or older — this platform is for ages 21+ only.
• You must be capable of opening an account in your own name and managing financial transactions.
• You must have the legal capacity to comply with these terms.
• Only one account may be opened per person.

2.2 Registration Process

Users must provide accurate and complete information at the time of account registration. Providing false or misleading information may result in immediate account termination and forfeiture of any pending withdrawals.

• Although separate accounts may apply per device, IP address, or household member, multiple accounts under the same person are not permitted.
• Phone number or email verification must be completed upon request by xs999.
• The payment method (bKash, Nagad, or Rocket) must be registered in the name of the account holder.

Account Security and User Responsibility

You are solely responsible for maintaining the security of your account. xs999 is not liable for any unauthorised use of a user's account.

3.1 Password and Login Security

• Use a strong and unique password that is not used anywhere else.
• Do not share your login details with anyone.
• Always log out after using a public or shared device.
• If you suspect unauthorised login, contact us immediately at [email protected].

3.2 Account Verification

xs999 may request additional documentation for identity verification at any time. This may apply in cases of large withdrawals or unusual activity. Withdrawals may be held until verification is complete.

Deposits and Withdrawals

4.1 Deposits

The following payment methods can be used to deposit funds into xs999: bKash, Nagad, and Rocket.

• Minimum deposit: ৳300 for all methods.
• Deposit amounts will only be credited to active accounts.
• Deposits from third-party accounts are not accepted — the payment method must be registered in the user's own name.
• Rocket is primarily the mobile banking service of Dutch-Bangla Bank; it is not a substitute for a standard bank transfer.

4.2 Withdrawals

The same payment method used for deposit must be used for withdrawal.

• Minimum withdrawal: ৳800.
• Processing time: Typically within 30 minutes to 3 hours.
• Withdrawals may be delayed if account verification has not been completed.
• Withdrawals cannot be made if the wagering requirement of an active bonus has not been met.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New users on xs999 will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳8,000.

• Example 1: Deposit ৳1,000 → Bonus ৳1,500 → Total balance ৳2,500.
• Example 2: Deposit ৳12,000 → Bonus ৳8,000 (maximum limit) → Total balance ৳20,000.

5.2 Wagering Requirement

A 15x wagering requirement must be met before withdrawing winnings from a bonus. Wagering is calculated only on the bonus amount — not on the original deposit.

5.3 General Bonus Terms

• Only one welcome bonus can be received per account.
• Bonus funds cannot be withdrawn directly — they are only withdrawable after the wagering requirement is met.
• xs999 reserves the right to modify, suspend, or cancel any promotional offer.
• Attempting to claim bonuses from multiple accounts will be treated as fraud.
• VIP program members will receive additional benefits according to their tier.

5.4 VIP Program

xs999's VIP program has three tiers:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8% — achievable by playing regularly.
• Gold: Weekly cashback of up to 1.2% — the highest tier, for active players.

xs999 reserves the right to change VIP tier conditions and benefits.

Gaming Rules

6.1 General Gaming Terms

• All games on xs999 are conducted fairly and transparently, with fair play ensured.
• Game outcomes are determined by a Random Number Generator (RNG), which is tested by a third party.
• If a game is left incomplete due to an internet disconnection, the result will be determined according to system logs.
• Once a bet is confirmed, it cannot be changed or cancelled.

6.2 Sports Betting

• xs999 offers betting markets on various sports including cricket, football, and kabaddi.
• If an event is cancelled, the bet amount will be refunded.
• Betting markets may be changed at any time at xs999's sole discretion.
• xs999 reserves the right to void any bet in the case of suspicious activity.

6.3 Technical Issues

If a software or hardware fault affects the outcome of any game, xs999 reserves the right to void that round or bet. In such cases, the data recorded in the system log will be considered final.

Prohibited Activities

The following activities are strictly prohibited on the xs999 platform:

7.1 Fraud and Deception

• Creating multiple accounts to abuse bonuses.
• Registering with false identity or information.
• Using another person's payment method.
• Intentionally exploiting software bugs or glitches.
• Playing games using bots, automated software, or artificial intelligence.

7.2 Money Laundering

xs999 is firmly committed to preventing money laundering. If suspicious financial transactions are identified, xs999 will conduct an investigation and notify the relevant authorities.

7.3 Abuse of Service

• Participating in match fixing or any fraudulent betting methods.
• Attempting unauthorised access to or hacking of the platform's systems.
• Interfering with another user's account.
• Using the platform against xs999 or with the intent to harm other users.

Account Suspension and Termination

8.1 Account Closure by xs999

xs999 may temporarily or permanently close an account without prior notice for the following reasons:

• Violation of any clause of these Terms and Conditions.
• Fraudulent or suspicious activity on the account.
• At the user's own request (self-exclusion).
• Instructions from a regulatory or law enforcement authority.

8.2 Account Closure by the User

Any user may request the closure of their account at any time by sending an email to [email protected]. Any pending transactions must be completed before the account is closed.

8.3 Balance Refund

If xs999 closes an account and no violation of terms is found on the user's part, xs999 will consider refunding the original deposit amount. However, any bonus-related balance may not be refundable in such cases.

Responsible Gaming

xs999 places the highest importance on responsible gaming. We want our users to play for entertainment, not out of compulsion.

9.1 Self-Exclusion and Limit Setting

• Users can set daily, weekly, or monthly deposit limits.
• The self-exclusion feature can be used to take a temporary break from gaming.
• Long-term self-exclusion requests can be sent to [email protected].

9.2 Age Verification

xs999 is committed to preventing minors from gaming. We may request relevant documents for age verification at any time. This platform is for users aged 21 and above only.

Privacy & Data Protection

xs999 uses SSL encryption and advanced cybersecurity measures to protect users' personal information.

10.1 Data Collection and Use

• Information provided at the time of registration is used for account management and verification purposes.
• User data is not sold or inappropriately shared with third parties.
• Relevant information may be provided in response to lawful requests from law enforcement authorities.

To learn more about our privacy practices, read the Privacy Policy page.

Limitation of Liability

11.1 Service Availability

xs999 does not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, technical issues, or external factors.

11.2 Financial Loss

Gaming inherently carries the risk of financial loss. xs999 is not liable for gaming losses. It is the user's own responsibility to play within their judgment and means.

11.3 Third-Party Content

Games on the xs999 platform are operated by various third-party software providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. The terms and conditions of these providers may also apply.

Changes to Terms & Contact

12.1 Changes to Terms and Conditions

xs999 reserves the right to modify these Terms and Conditions at any time. An effort will be made to notify users of significant changes. Continued use of the platform after any changes will be considered acceptance of the updated terms.

12.2 Applicable Law

These Terms and Conditions are governed by international gaming laws and applicable regulations. In the event of any dispute, an attempt will be made to resolve it through negotiation.

12.3 Complaints and Contact

If you have any questions or complaints regarding these Terms and Conditions, please contact the xs999 support team:

• 24/7 Live Chat: Use the platform's live chat feature (available in both Bengali and English).
• Email: [email protected]